Privacy Policy
In General
Your Claims
CBW Claims is committed to providing you with a safe environment to enter information relating to your claims. Except for information claims you choose to share with your insured claimants, your claim information is password protected and is not visible to others unless you explicitly share such information.
Your Personal Information
CBW Claims only uses your personal information to conduct business with you. Your personally identifiable information will not be rented, sold or shared with any third party, except as described in this Privacy Statement or as otherwise agreed by you. CBW Claims may disclose information it has collected from any user of the Service and/or content any user has made available on the Service when it believes in good faith that the law or legal process requires it, or when it is necessary to do so to protect the rights or property of CBW Claims or others.
We may change this Privacy Policy without notice from time to time. Please visit this page for updates and changes. Regardless of later changes or updates, CBW Claims will not use your information in a new way without first providing you with an opportunity to opt-out.
Also, if you have not already done so, please click here to review the Terms of Service that govern your use of the Service. Our privacy policy is considered part of the Terms of Service.
Information We Collect and How We Use It
Information You Explicitly Provide
In order to establish your account, you will be asked to provide certain personally identifiable information to us, such as your name, company name, mailing and email address, phone number, mobile phone number, and a credit card number and expiration date. We will use that information to process and communicate with you concerning any claim you may be managing, to communicate with you regarding the Service, and to enable services for your mobile device, if applicable. We may also use this information to make improvements to our Service or customize your service experience. We will not share your personally identifiable information with any other third parties without giving you the opportunity to opt-out, except as expressly described in the "Third Party Service Providers" section of this Privacy Statement.
We use aggregate non-personal information (i.e. information that does not include personally identifiable data) for statistical analysis of user behavior, content improvement, and marketing, promotional and advertising purposes. We may also make that aggregate non-personal information available to select third party partners.
Information We Automatically Collect
Cookies and Invisible Gifs (also known as "Clear Gifs," "Web Bugs" and "Tracker Gifs")
Generally speaking, we use cookies and invisible gifs to track users of the Service and the Website. For example, when you visit our site, we assign you a unique User ID and store it on your computer in the form of a cookie (unless your browser's cookie support has been disabled). Through the use of cookies, User IDs, and invisible gifs, we are able to optimize the performance and functionality of our site, and to personalize our site for you and present you with content and offers specific to your interests.
Disabling Cookies
If you are uncomfortable with the idea of your information being stored in cookies, we recommend disabling cookie support in your browser, though please understand this will limit the performance and functionality of the Website. Your browser documentation will provide specific procedures for disabling cookie support.
IP Address
We analyze IP addresses in the aggregate for system administration purposes and to gather broad demographic information. We do not link IP addresses to your computer's User ID, with the following exception: when you pay for a claim using credit card information, we may record your computer's IP address with your payment confirmation to help us identify fraudulent credit card use. We may share this information with the financial institution that issued the credit card with which an order was placed, or with law enforcement authorities if we determine, or are notified, that the use of the credit card was fraudulent.
Affiliate Site ID
If you entered our Website by clicking a link or promotion on another website, we will store the ID of that affiliate site in our database along with your computer's User ID. We do this to ensure that the affiliate site receives proper credit for any subsequent order you might place. We may also use this information in conjunction with your activities on our site to help us identify what offers and services may be of interest to you.
Information Sharing
Third Party Service Providers
We may share your personally identifiable information with those companies that assist us in providing the Service to you. Following are some examples of our use of third party service providers: We may share your credit card information with a financial institution to effect your payment for the Service using your credit card. We also engage third parties to assist us by tracking the number of visitors to our website, including visitors that have "clicked-through" from specified promotions on third party websites and those visitors' activities on the site. [NOTE: ANY SHARING WITH RETAIL SITES THAT MAY SEND OFFERS TO THE ADJUSTER OR CLAIMANT RELATING TO PRODUCTS LISTED IN THE CLAIM?]
Other Sites that Offer Services
The Website will provide links to various third party websites that CBW Claims thinks may assist you in managing your claims, such as retail websites. To the extent you take advantage of these links and browse such other websites, or purchase products on such other websites, any use of your information will be governed by the specific Privacy Policy provided on the third party website. Please be sure to review the applicable policy if you link through to any third party website. In addition, certain information about you may be transmitted to those websites in order to facilitate your use of those websites.
Opting-Out, Updates and Security
Choice/Opt-Out
The Service provides you with the opportunity to opt-out of receiving e-mails from CBW Claims. To discontinue your receipt of such newsletters and communications, you can do so in the ["My Account"] section of the Website or you can send an email with your request to service@cbwclaims.com. CBW Claims will continue to send you non-promotional, service emails concerning your account, such as emails relating to available upgrades, billing and payment information, outstanding balance on your account, and other emails relating to your account and/or your use of the Service.
Correct/Update
If you want to review or change any information you previously provided to us, please go to the ["My Account"] section of the site or you can send an email with your request to service@cbwclaims.com.
Security
The Service has security measures in place to protect the loss, misuse and alteration of the information under our control. We have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. Except as otherwise stated in this Privacy Statement, access to that data is limited to authorized Kodak Imaging Network staff members and is further restricted by password protection mechanisms. By default, all orders placed on our site are done on a secure server that encrypts all financial information through SSL. We will not store your credit card information in our database unless you explicitly instruct us to do so.
Other Sites; Contact Information
Links to Other Sites
The Website may contain links to other sites. CBW Claims is not responsible for the privacy practices or the content of such other websites.
Contact information on privacy
If you have any questions about this privacy statement, the practices of the Service, or your dealings with us, you can email your questions to privacy@cbwclaims.com.